During our interactions with large BFSI organizations, they specifically highlighted the following issues/challenges on their path to quick digital onboarding journeys:

1. There is a need to fast-track the digital onboarding journeys of customers and partners as they have limited time
2. Digital front-ends should be de-coupled with integration logic through the use of a lean API Middleware layer built on a micro-services architecture
3. Customer Onboarding is originating from various sources and channels - aggregators, partner portals, marketplaces, mobile, website, physical, and IoT devices. In order to capitalize on the market opportunities, a standardized way of consuming and exposing the APIs is required.